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How to Fix Menu Prices Showing $0.00

Summary This article explains steps to resolve menu prices that display as $0.00 on your screens by verifying pricing in the menu board portal and contacting L Squared support for hands‑on assistance.

Verify account access

  • Confirm the user account has been invited and can log in to the menu board portal. An invited user who can log in is able to perform pricing setup.

Use the menu board portal to set pricing - us.lsquared.com/mb

  • Open the menu board portal and follow the portal instructions to configure menu item prices.
  • Ensure each menu item has a price value entered (prices displaying as 0.00 indicate no price has been set in the portal).

Request direct assistance from support

  • If you need help with pricing setup, contact L Squared support to request live assistance or a scheduled call. Support can walk through pricing configuration in the portal.
  • The L Squared L1 support team can assist with pricing setup and verify portal settings.

If emails to store contacts fail

  • If an email to a store contact is rejected with a security or policy message (recipient server rejecting the message), try modifying the message or change how you’re sending it.
  • If email delivery is unsuccessful, use the phone number provided by support to get immediate help.

Troubleshooting checklist

  1. Confirm the user assigned to manage pricing can log in to the menu board portal.
  2. Open the menu board portal and confirm prices are entered for each menu item.
  3. If prices are blank or set to zero, enter the correct price values and publish/update the menu.
  4. If you cannot complete the setup or prices still show $0.00 after updating, contact L Squared support for assistance or to schedule a support call.
  5. If email to store contacts bounces with a security/policy rejection, modify the message or contact support by phone.

Conclusion Prices showing as $0.00 are resolved by ensuring valid price values are entered in the menu board portal. If you prefer hands‑on help, L Squared support can assist with pricing setup and publishing; use phone support if email to store contacts is being rejected.