Restore Missing "Add Device" or Greyed "Actions" Buttons

Summary This article explains how to restore the missing "Add Device" button and resolve a greyed out "Actions" button for administrator accounts, including common causes, required user roles, how devices are added, and recommended steps after devices are registered.

Cause and required user roles

• The "Add device" and "Actions" buttons may be missing or greyed out due to user permissions or account setup.
• Adding devices and performing all device actions is available to users assigned roles such as:
  • Admin
  • Device Manager
  • Device Executive

What to do if the button is missing or greyed out

1. Verify your role

   • Confirm that your account has one of the roles listed above. If you do not have an appropriate role, ask your account administrator to update your user permissions so you can add and manage devices.

2. Contact L Squared Support to register new devices

   • If your account setup requires L Squared to register devices (for example, to add new TV device IDs to the system), contact L Squared Support and request that they register the device IDs for you.
   • Once Support registers the devices, you will be able to assign frame layouts and manage content as usual.

How devices are added (what Support or you will enter)

• New devices are added by entering:
  • Device MAC address (device ID)
  • Time zone
  • A unique device name
• The device ID is shown when the media player and screen are connected and powered on.

Recommended steps when replacing screens or swapping devices

• Replaced screens do not automatically inherit a new MAC address.
• If switching what’s assigned to a screen, remove any schedules, tags, and content tied to the device first. Deleting or changing a frame can move active schedules into incomplete schedules.

Where to find additional setup guides

• Consult the L Squared knowledge resources for guided steps on device setup and configuration:
  • Getting Started
  • Menu Boards
  • Configure TV
  • L Squared Hub

Conclusion If the "Add Device" button is missing or the "Actions" button is greyed out, confirm your user role (Admin, Device Manager, or Device Executive) and ask your account administrator to update permissions if needed. If devices must be registered centrally, contact L Squared Support to register the device IDs; once registered, enter the device MAC address, time zone, and unique name to add the device and then assign layouts and content. Remove schedules and content before swapping devices to avoid incomplete schedules.